BioTrainer Frequently Asked Questions

BioTrainer General Information

How Do I Wear The BioTrainer?
For best results, the unit should be attached to your belt or at the waistband of your pants or trousers at the crease line. The unit should be in a horizontal position, parallel to the ground, to ensure accurate readings.

What Is The BioTrainer Reversible Display?
To make it easy for you to easily read the data on the display, the unit has a hinged cover panel that you can flip up without having to remove the unit from your belt. When you open the panel, the display will automatically reverse allowing you to simply look down and read the data.

Please Note: The panel must be securely fastened after opening it (listen for the click); otherwise it will not accurately track your movement.

What Is The Power Source for the BioTrainer?
The BioTrainer runs on a 3 Volt Lithium battery. These types of batteries are found in watches and calculators. You can purchase this type of battery at any store. (CVS, Wal-Mart, etc)

Does The BioTrainer Calculate Caloric Intake?
No.

Why Do You Only Input Your Weight Into the BioTrainer?
All other devices such as pedometers, heart rate monitors, exercise watches and so forth, require other information to be inputted; height, age, gender, etc. This is the wonder of the BioTrainer technology. By only inputting weight, it measures the body’s OVERALL physical activity, which in this case – height and age does not matter. Please click here to view the Clinical Study.

Will the BioTrainer Calculate Base Metabolic Rate (BMR)?
No. Metabolic burn is associated with the calories that are burned via our internal body functions, such as, heart rate, intestinal activity, and the body’s organs that move. However, the BioTrainer Monitoring System does calculate BMR.

The BioTrainer accurately measures caloric burn. In tandem, caloric burn is directly associated with the body’s physical activity, not metabolic burn. However, our Monitoring System will utilize the Harris Benedict Formula to calculate a person’s BMR. The Harris Benedict Equation is a prevalent formula that uses your BMR and then applies an activity factor to determine your total daily energy expenditure (calories).

Will the BioTrainer Measure Resistance?
No. The BioTrainer will not measure a person’s resistance. For example when someone is riding a bike - the BioTrainer will only measures the bodies activity. In the case of this exercise, the unit was measuring a person’s legs moving up and down. The BioTrainer is not an effective tool for weight training or bike riding. The BioTrainer’s principle purpose is to measure “daily lifestyle activity.” It is however the perfect tool for all aerobic exercises.

Can the BioTrainer be worn while swimming?
No. The BioTrainer is not to be immersed in water as it will damage the unit.

Why Does The BioTrainer Calculate Activity Units?
Many people cannot relate to calories; therefore, we use activity units as a replacement. This is simply a methodology, as in fact activity units do correlate to calories. Please click here to read about activity units in the Clinical Study.

Further, as the BioTrainer will enter the educational market, kids never relate to calories, but do relate to activity. Therefore, the unit can be set to simply display activity units or calories.

What is the “Move to Burn” Campaign?
This is a 28-day challenge to burn more calories each week and advance to a new level. You may do this challenge on your own or you may form a team.

What is included in the free 30-day trial period when I purchase a BioTrainer?
The BioTrainer Monitoring System™ and The BioTrainer Nutritional Program™ are both components of the BioTrainer Subscription Program™ which is free for 30 days. Approximately 3 days before your trial period ends, you will be sent an email, notifying you that your 30-day trial period is ending. If you wish to continue with the program, you will be charged $9.95 monthly.

The BioTrainer Monitoring System

What is the BioTrainer Monitoring System?
This sophisticated, state-of-the-art monitoring system is the only program in the world today that can accurately tell you if you have gained or lost weight each and every day. The Monitoring System allows you to measure your “Daily Lifestyle Activity” with the BioTrainer and accurately track caloric consumption and caloric burn. Click here to view.

How Do I login to the Monitoring System?
Once you receive your activation number by email, please go to www.BioTrainerCentral.com. On the top, right hand side of the homepage there is a link called “Member Login” please click on that link. In the “Activate Your Account” box, please type in your activation number and your email address and then click “Next.” You will then see a link that states "Click Here To Activate Your Account".

How Can I Edit My Member Details?
To edit your statistics (i.e., if you lose or gain weight), click on the "Edit Your Membership Details" link, which is located in the upper right-hand corner of the page.

How Do I Input My Data?
Click on the second tab “Add New Data” A calendar will appear and the current day is highlighted – click on the “Add Data” link located above the date. A pop-up box will appear and you will need to enter in your BioTrainer caloric burn. Once you input your calories burned, you will notice that your Base Metabolic Rate is automatically calculated. Now you will enter in your total calories consumed for that day.

How Can I Edit My Data If I Made A Mistake?
In the calendar, on that day, you will see the breakdown with an edit link. Click on that link if you need to make a change.

What Should I Expect in the “Reports” Area?
This is a breakdown of the data that you entered into the “Add New Data” Section. You will be able to see your results in a graph format.

Note: The graph legend is located at the bottom of the graph.

Your results will also be broken down as follows:

Total BioTrainer Caloric Burn This Month to-Date & Daily Average.
Total Metabolic Caloric Burn This Month to-Date & Daily Average.
Total Calories Consumed This Month to-Date & Per Day.

The final results displayed are your approximate weight loss or weight gain on a daily and monthly basis. This information will keep you on target to achieve your weight loss goal.

How Can I Retrieve My Password If I Lost It?
Please go to http://www.biotrainer.net/login.asp and click on the forgot password link on the page. You will have to enter in your username (which is in most cases your email address), and then your password will be emailed to you.

The BioTrainer Nutritional Program

What is The BioTrainer Nutritional Program?
We are industry leaders, delivering world-class balanced meal planning. The program is like your own private nutritionist to help you create a complete and balanced diet using your favorite foods. Deficiency or excess in vitamins and minerals can cause a range of health problems. Combining the correct nutrients at the proper level of calories can lead to true vibrant health. With this program, you will have complete awareness on the correct way to eat and your actual calorie consumption.

How Do I Login to The Nutritional Program?
After you login into the BioTrainer Monitoring System, click on the fourth tab “Nutritional Program.” The welcome page will be displayed. You will need to create your Nutritional Program account. To get stated, click on “Get Started.” You will be directed through a series of questions. Your instructions for accomplishing your weight loss goal will now be displayed. Click on “Continue” and then click on the “Start Using BioTrainer Nutrition” button.

For instructions on how to use this program, and to see the demo, please click on the “How it Works” icon located on the top right corner of the page.

Does The Nutritional Program Differ From Other Food Diary Programs?
Yes. The biggest difference with all of the other programs on the market is that the others are simply a calorie/carb/protein food journal which allows the user to record only their food consumption, whereas the BioTrainer Nutritional Program is a micro-nutrient based program (Vitamin B1, B2, B3, B5, B12, etc.) and is far beyond just journaling.

The BioTrainer Nutritional Program utilizes a vast array of advanced algorithms that help the user design meals that conform to the standards published by the Institute of Medicine. This functionality is lacking in all other such programs along with every other nutrition package/program that we have evaluated to-date.

In brief, The BioTrainer Nutritional Program is the most sophisticated Nutritional Program available today.

How Can I Retrieve My Password If I Lost It?
Please go to http://www.biotrainer.net/login.asp and click on the forgot password link on the page. You will have to enter in your username (which is in most cases your email address), and then your password will be emailed to you.

Shipping & Store Policies

What Are The Shipping Charges For A BioTrainer?
The shipping charge for one BioTrainer is $8.95, for a Double Pack (2 BioTrainers), it is $12.95 – a two dollar increase.

How do I order 2 units? Are the shipping charges double?
Please go to the "Buy Now" page and choose the BioTrainer Double Pack. If you buy one unit at the regular price you will get the second unit for only $39.95 and you save 20% off the second BioTrainer Unit! The shipping charge is not double, it is $12.95.

How Do I Track My Order?
Once your BioTrainer order is shipped, you will receive an email with your order tracking number. You can track your order on the USPS website by entering the tracking in the form located at http://www.usps.com/shipping/trackandconfirm.htm

Please note that at the time you receive the confirmation email, the online USPS information might not yet have been updated. Please allow up to 72 hours for US Postal tracking numbers to display tracking information on the USPS website.

Is there a Warranty Policy?
Yes. We unconditionally warrant the BioTrainer product, to the original owner for 30 days from the date of purchase, to be free of defects in materials and workmanship. If there is a problem, the company will replace the unit.

A defective unit can be returned for replacement within 30 calendar days after date of purchase. After 30 calendar days, the unit can be replaced using our Lifetime Warranty Policy ( www.BioTrainerWarranty.com ).

To submit your request, the BioTrainer unit must be returned and a Return Merchandise Authorization (RMA) number must be issued. To obtain your RMA number and to submit your replacement request, please visit:www.BioTrainerReplacement.com.

Is there a Refund (Return) Policy?
Yes. If you are not completely satisfied with your purchase, for any reason, within 30-days from the date of purchase, you can return your BioTrainer unit and receive a full refund (less processing and delivery).

In order to return your BioTrainer unit, it must be returned undamaged in the original packaging and a Return Merchandise Authorization (RMA) number must be issued. To obtain your RMA number and to submit your request, please visit:www.BioTrainerReturns.com.

What is the Lifetime Warranty Policy?
Our goal is that you are completely satisfied with your BioTrainer purchase for life! After 30-days, you can request a replacement BioTrainer unit for $9.95 plus processing and delivery, FOREVER (regardless of when you purchased your original unit)!

If, at any time, you wish to exchange your BioTrainer, a Return Merchandise Authorization (RMA) number must be issued. To obtain your RMA number and to submit your request, please visit: www.BioTrainerWarranty.com.

BioTrainer Operation & Troubleshooting

How Do I Set The BioTrainer Unit?

Remove the plastic film on the face of your unit.
Remove the battery insulation tab from the battery compartment. When the tab is removed all segments of the display will be visible for 2 seconds and then it will go into Clock Mode.

There are only two settings for the BioTrainer unit - The Clock and Your Weight.

TO SET THE CLOCK:
The Clock Feature Must Be SET in order to keep accurate daily results.

Press and hold the SET button for 2 seconds until the clock digits start flashing.
Use the CALORIE button to adjust the minute value. Holding down the CALORIE button will enable the auto-advance feature to quicken the setting time.
Use the ACTIVITY button to adjust the hour value. Holding down the ACTIVITY button will enable the auto-advance feature to quicken the setting time.
The clock is in 12-hour format. A "P" will appear to indicate after noontime.
After 6 seconds the unit will return to the time if no other buttons are pressed.

TO INPUT YOUR WEIGHT:
(Weight values range from 50 lb/20 kg to 400 lb/200 kg)

Press the set button once until the time appears. Now press and HOLD the set button for 2 seconds, the time will start to flash. Now press SET again to enter the Weight Setting Mode. (If it stops flashing before you change it, you will need to start over again.)
'lb' or 'kg' will flash when in Weight Setting Mode. If it's in the correct measurement mode, hit SET again and the weight will start flashing.
The weight value is now flashing and the unit is ready for you to input your weight. Hold CALORIE or ACTIVITY Button to increase or decrease weight value in increments of 5 lb/kg. Release and then press either button to increase/decrease the value in increments of 1 lb/kg.
After 6 seconds, the unit will return to Clock Mode if no other button is pressed. Or, you can press the SET Button when you finished adjusting the weight value.

How Do I Set The BioTrainer Clock?

Press and hold the SET button for 2 seconds until the clock digits start flashing.
Use the CALORIE button to adjust the minute value. Holding down the CALORIE button will enable the auto-advance feature to quicken the setting time.
Use the ACTIVITY button to adjust the hour value. Holding down the ACTIVITY button will enable the auto-advance feature to quicken the setting time.
The clock is in 12-hour format. A "P" will appear to indicate after noontime.
After 6 seconds the unit will return to the time if no other buttons are pressed.

How Do I Input My Weight?

Press the SET button once until the time appears. Now press and HOLD the SET button for 2 seconds, the time will start to flash. Now press SET again to enter the Weight Setting Mode. (If it stops flashing before you change it, you will need to start over again.)
'lb' or 'kg' will flash when in Weight Setting Mode. If it's in the correct measurement mode, hit SET again and the weight will start flashing.
The weight value is now flashing and the unit is ready for you to input your weight. Hold CALORIE or ACTIVITY Button to increase or decrease weight value in increments of 5 lb/kg. Release and then press either button to increase/decrease the value in increments of 1 lb/kg. .
After 6 seconds, the unit will return to Clock Mode if no other button is pressed. Or, you can press the SET Button when you finished adjusting the weight value.

How Can I View My Calories Burned?
Press the calorie button to view your calories. Day 0 indicates that the calorie value is for the current day’s accumulation of calories burned.

How Can I View Previous Days Of Calories Burned?
Press the CALORIE button again and the display will show the data of calories burned recorded the previous day. Memory Day 1 will appear on the display. If you repeatedly press the CALORIE Button, you can see the data recorded in a day-by-day sequence. The unit retains 9 days’ memory and gives a reading for the current day for a total of 10 days. NOTE: If no buttons are pressed after 5 seconds, the display will go back to Day 0.

How Do I Set My Calories Back to Zero Before An Exercise?
Press and hold the CALORIE button for 2 seconds to reset the data.

How Can I View the BioTrainer in Activity Mode?
Press the ACTIVITY button to enter into Activity Mode. Day 0 indicates that the activity value is for the current day’s accumulation of activity units used. Press the ACTIVITY button again and the display will show the data of activity units recorded the previous day. Memory Day 1 will appear on the display. If you repeatedly press the ACTIVITY button, you can see the data recorded in a day-by-day sequence. The unit retains 9 days’ memory and gives a reading for the current day for a total of 10 days. NOTE: If no buttons are pressed after 5 seconds, the display will go back to Day 0.

Where Can I See How Long I Have Been Active?
From Clock Mode, briefly press the SET button to display the Timer. The Timer displays hours, minutes, and seconds. This is a SMART TIMER which means it will automatically start counting when it detects activity and it will stop timing when your activity stops. It will continue to accumulate data when your activity begins again.

What Are The Bars (Dots) Located On The BioTrainer Display?
You will notice that when your unit is on and you are in CALORIE or ACTIVITY mode that 12 bars (or dots) will appear in the lower left hand corner of the display. Each one of these bars represents 50 calories burned. When the unit is in ACTIVITY mode a bar will disappear when 2000 activity units were used. 2000 activity units equates to 50 calories burned. In summation, as you go about your activities for the day, for every 50 calories burned or 2000 activity units used (depending on the mode you are in), one of the bars will disappear.

Why Is My Unit Not Counting Calories?
If your unit is not counting calories you may have to replace your battery. Additionally, the panel for the reversible display must be securely fastened after opening it (listen for the click); otherwise it will not accurately track your movement.

What Is The BioTrainer Flip Switch?
This button is located underneath the display section when you push the “open” flap up.

Note: The display will automatically reverse when you push up the “open” flap. You should not need to press the button to reverse the display as it is triggered to do so on it’s own during normal use.